We make you Look Good Every time!
Our premises is open for business from 4th May. Please call 020 8998 6996 for further details.

Terms & Conditions

Service Commitment

Aqua Clean is committed to providing the top most quality to all customers. We offer a high quality dry cleaning service with state-of-the-art machinery and finishing equipments. We have extended our services in the cyberspace to enable our customers to obtain the cleaning experience easy and reliable.

FREE Collection & Delivery

Minimum order of £ 15.00 applies for FREE Collection & Delivery with a Standard 3 day Turn-around time.

Same day Service

You have to book the collection before 10:00 am if you require the same day service. This is subject to availability of drivers and facilities.

Quality of Service

Your Satisfaction is our business! We continuously work towards improving our service quality. Should it occur that you are not completely satisfied with the quality of work, please contact us within 2 days of receiving your garments. We will re-clean your garments at no extra cost to you!

Payment Options

Upon completing your order, you will be prompted to enter your payment details.  For telephone orders, you can pay either Cash on Delivery or Cheque.

Re-cleaning Policy

If you are not satisfied with the cleaning job done, you may return any dry-cleaned/ laundered articles for re-cleaning  within two days of delivery provided that the article has not been used. We will re-clean the garments free of charge.

Unable to Keep up with the Schedule

We will take all necessary actions in order to deliver your garments within the committed time frame. Should there be a change in the collection/delivery schedule, we will make necessary arrangements to contact you and re-schedule the collection/delivery timing.

Care Labels

Today’s clothing comes with a much needed item, the care label. This label contains information regarding how to take care of the garment. Care labels are attached by the manufacturers to provide proper cleaning instructions. We carry out the cleaning as per the manufacturers’ instructions

Garment Damage Policy

Aqua Clean follows standards and policies set by the Textile Services Association (TSA)

We exercise utmost care in cleaning and processing your garments. Care Labels of each garments is always checked for special instructions and cleaned as per the instruction provided on the care label. However, we cannot accept responsibility for defects or inherent weaknesses in garments which may result in tears or development of small holes in fabrics that are not apparent prior to processing. In the cleaning process, we cannot guarantee against colour loss, colour bleeding or shrinkage.

When the instruction on care labels is followed and the process causes damage, we will not be in a position to accept liability for such damage. The damages are caused primarily due to inferior items such as lining, buttons, zips, etc used in the manufacturing process. However, we will provide you all the backup for you to resolve the matter with the manufacturer or retailer.

Leather/ Suede Policy

Cleaning policy set out by TSA for Leather/ Suede items are standard for all dry-cleaners. All Leather/ Suede garments are cleaned at customers own risk. The cleaning process may reveal an inherent weakness or defect in materials/ fabrics that may result in a damage. Aqua Clean will NOT accept liability for any damages caused during the cleaning process of Leather and Suede items.

Authorization for Cleaning

99% of the garments go through the Cleaning process without any problems. However, we may come across a situation where the cleaning process could cause damage to the garment. In such cases, we will bring this to your attention and obtain your consent to proceed with the cleaning process. This will be cleaned “At Customers’ Own Risk”.

Lost Items

We take utmost care on all the items entrusted to us. Each item is labelled properly prior to proceeding with the cleaning process. However, if such case arises and we are unable to find your items, we will take full responsibility to compensate for the item lost.

Privacy Statement

Aqua Clean respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with Aqua Clean, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.

How we use the information we Collect

Your Personal Information

Aqua Clean asks you for specific personal information at the point of registration on our website or directly at our outlets. This is done in order to provide you with a better service.

We ask for your name, delivery address, telephone number, e-mail address and special delivery instructions in order to assist us to delivery your order on time and to the correct address. Our Customer Service staff will contact you if additional information is required about you or your order.

Your username and password allow us to ensure that no one else who may have access to your computer from ordering in your name without your consent or permission.

Online Surveys and Contests

From time to time, Aqua Clean may conduct surveys online that may ask you about certain specific pieces of information. Your participation is voluntary. We conduct these surveys in order to improve our services. Participants’ responses are not linked to your personal information on the site.